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Frequently asked questions

How long will it take to receive my order?

Ans: Since each piece is exclusively handcrafted-to-order, we dedicate the first 1 to 3 business days to precision laser-cutting, assembling, and manufacturing your custom design. Once your frame passes our strict quality control checklist, it is dispatched, and your Express Tracking Number is instantly emailed to you. Doorstep delivery takes just 3 to 5 business days after dispatch, meaning you will securely receive your stunning custom Frame within 5 to 8 business days total.

What kind of power connection does the frame use?

Ans: Each frame is engineered with absolute safety in mind. It comes with a seamless, thin black power wire that runs discreetly down your wall and plugs directly into any standard US/UK electrical wall outlet. It is 100% energy-efficient and safe to leave on overnight as a warm premium ambient nightlight.

What happens if my art Frame gets damaged during transit?

Ans: We provide a 100% Risk-Free Arrival Guarantee. Our custom frames are shipped inside reinforced, heavy-duty flat wood-and-foam packaging slabs to prevent bending or scratches. However, if it arrives with even a minor scratch, simply email our support and we will manufacture and ship a brand-new one completely free of charge.

How much does shipping cost?

Ans: Shipping is 100% FREE across the USA, UK, and Canada with no hidden fees at checkout. Every package is shipped via premium tracked express couriers inside our custom-engineered, heavy-duty flat packaging slabs to guarantee absolute safety during transit. For all other international zones, the exact shipping cost will be automatically calculated right at your checkout screen.

Who do I contact if I have a query or an issue with my order?

Ans: We are here for you every step of the way! If you have any queries, tracking delays, or need updates regarding your custom design, simply reach out to our dedicated support team at glowishcraftstore@gmail.com . We provide 24/7 priority email assistance and guarantee a friendly, helpful response within 12 to 24 hours to resolve any issue instantly.

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Regular price $142.85 Sale price $99.99